FlexySellPreparing your experience…
FlexySellPreparing your experience…
How we collect, use, and protect your information
Last Updated: August 13, 2025
At FlexySell, (“we”, “our”, “us”) respect and are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our e-commerce platform and services.
We collect various types of information to provide and improve our services, including personal information, usage data, and technical information.
Full name, email address, phone number, store name, company details, billing address, and payment information (processed securely via third-party providers).
Information about how you use our platform, including pages visited, features used, time spent on the platform, and interactions with our services.
IP address, browser type, device information, operating system, and other technical data collected automatically when you access our platform.
Product descriptions, images, and other store-related data you upload to create and manage your online store.
If you run a store using FlexySell, you may process your customers' personal data (e.g., name, shipping address, order details). You are the data controller for this customer data, and FlexySell acts as a data processor providing the platform.
Cookies are small files that are sent to your device and stored on it. Our website uses cookies to enhance your experience and provide essential functionality.
A session cookie is required to track your progress through the website and ensure the site remembers any information you enter or paths you take. Without this cookie, each page you visit would treat you as a completely new visitor. This cookie doesn't identify you personally nor is it linked to any other information we store about you.
Persistent cookies remain in your browser until you delete them and cannot be used to identify you or harm your computer or phone. They enable us to analyze web traffic and improve our online services.
You can set your browser to notify you of cookie placement requests or refuse cookies altogether. You can delete files containing cookies; these files are stored as part of your internet browser.
Cookies allow information to be transferred to our site without re-entry and enable us to analyze web traffic and improve our online services. From time to time, this information is analyzed to better understand your needs and how we can improve our services.
We collect information through various methods, both automatically and when you provide it directly to us.
We automatically collect certain information through cookies, web beacons, and similar technologies when you visit our platform. We may automatically collect non-personal information about you, such as the type of internet browsers you use, the pages you visit, or the website that directed you to our site.
You provide information directly when you register for an account, make purchases, contact support, or participate in surveys. When your information is sent to us on this site or when requesting login credentials for secure access, we collect personally identifiable information, such as your name or email address.
We use the collected information to provide, maintain, and improve our services, communicate with you, and ensure platform security.
To process transactions, manage your account, provide customer support, enable store creation and management, and deliver the services you request. We use personal information to perform services, including facilitating the creation and security of your FlexySell account and identifying you as a user on our system.
To send important updates, respond to your inquiries, provide technical support, send security alerts, and send marketing communications (with your consent). We will also use personal information to contact you regarding your interest in our services or your experience with them.
To analyze usage patterns, improve our platform functionality, develop new features, and enhance user experience. We use personal information to improve the quality of FlexySell's platform and services.
To comply with legal obligations, process payments, issue invoices, and maintain platform security. We use personal information to review merchant accounts for concerns related to risk or fraud.
We do not sell, trade, or rent your personal information to third parties. We may share information in specific circumstances as outlined below.
We share information with trusted third-party service providers who assist us in operating our platform: Authentication & User Management, Database Hosting, Payment Processing, Content Delivery, and Email & Communication services. We use third-party payment methods to help us process and share personal identification information securely with them.
We may disclose information when required by law, court order, or government request, or to protect our rights, property, or safety.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
We may exchange information with other organizations for fraud protection or risk reduction, including external auditors who have agreed to maintain the confidentiality of information.
We will not use any personally identifying information we collect from you or your customers to contact your customers or market to them or compete with you directly.
We work with various third-party services and partners to provide our platform functionality. Your personal information may be shared with these parties for specific purposes.
If you purchase, use, or express interest in a product or service from one of our partners, we may share your personal information with that partner. Third-party means that the use of your personal information is subject to each of their privacy policies.
We may use third parties to help us provide services and market to you, such as shipping or fulfilling orders, processing payments, monitoring site activity, identifying and preventing fraud, performing quality assurance and testing, providing support, conducting surveys, and managing email messages.
If we share any personal information with any of these parties, we will request that this information only be used to provide the services we requested and that it be kept in complete confidentiality. We will ensure their compliance with agreements made with us that include certain provisions relating to non-disclosure of data.
If you do not want to share your personal information in this way, you can choose not to use third-party services or express specific interest in our partners' products or services.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
We use industry-standard encryption, secure servers, firewalls, access controls, and regular security audits to protect your data. Protecting the personal data provided by users is our site's top priority.
All sensitive data is encrypted using SSL/TLS encryption protocols to ensure secure transmission and storage. The password you use on the platform is stored in an encrypted form.
While we implement robust security measures, no system is completely secure, and we cannot guarantee absolute security.
We make every effort to ensure compliance with data protection regulations. Our site collects, processes, and uses your personal data only if we have your consent or there is a legal provision that allows the collection, processing, and use of your data.
We keep your personal data for as long as your account is active or as needed to provide services. You may request deletion at any time.
We retain your data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
You may request deletion of your personal information at any time by contacting our support team or using the account deletion feature.
For Google integrations (Google Drive, Google Sheets), we retain file data throughout the period of account integration or when needed to support and improve services. When integration is canceled, we do not delete any files from your Google Drive accounts - files remain in your account and you can manage them yourself.
Your data may be stored and processed outside your country. We ensure such transfers comply with applicable laws.
Your information may be transferred to and processed in countries other than your own, including Tunisia and other countries where our service providers operate.
We ensure that all international data transfers comply with applicable data protection laws and regulations.
You have certain rights regarding your personal information, including the right to access, correct, and delete your data.
You can request access to your personal information and receive a copy of the data we hold about you.
You can request corrections to inaccurate or incomplete personal information in your account.
You can request deletion of your personal information, subject to certain legal and contractual obligations.
You may withdraw consent to processing at any time, though this may affect our ability to provide certain services.
For Google integrations, you have complete control over managing files created or modified by our service. You can access, delete, or modify your files through the Google Drive interface at any time.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws.
We will notify you of any material changes to this Privacy Policy through email or platform notifications.
Your continued use of our platform after changes become effective constitutes acceptance of the updated Privacy Policy.
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Address: SyntixGrid SUARL, IMMEUBLE FADHEL RUE IRAQ N 44 SOLIMAN, RIADH 8020, Nabeul, Tunisia